Refund & cancellation policy
Cancelling a reservation
You can cancel a reservation for free up to 1 hour before the start of the pickup window, from My Orders. Cancelling after that point may not be refundable, since the business has already set the item aside for you.
Missed pickups
If you don't collect your order during the pickup window, there's no penalty charge — but the amount paid for that reservation isn't refunded, since the business held the item for you during that time.
Quality issues
If an item isn't as described or has a genuine quality problem, contact us via Contact & Support within 24 hours of pickup and we'll work with you and the business on a resolution.
This demo has no real payment processing yet, so no real charges or refunds occur — this policy reflects our intended approach once real payments go live.